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Thank you for shopping with GRAPH 19. We aim to deliver your orders quickly and safely.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed on Sundays or public holidays.

• Once your order is shipped, you will receive a shipping confirmation message with tracking details.

2. Shipping Time

Estimated delivery times may vary depending on your location:

• Metro Cities: 3–5 business days

• Other Cities/Towns: 4–7 business days

• Remote Areas: 5–9 business days

Please note that delivery times are estimated and may vary due to courier delays, weather conditions, or unexpected circumstances.

3. Shipping Charges

• Standard Shipping: Charges may apply depending on order value and delivery location.

• Free Shipping: May be offered during promotions or for orders above a certain value.

Shipping charges will be displayed at checkout before payment.

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS to track your delivery status.

5. Incorrect Address

Please ensure that your shipping address and phone number are correct while placing the order.
GRAPH 19 will not be responsible for delays or failed deliveries due to incorrect information.

6. Delayed Deliveries

While we aim to deliver within the estimated time, GRAPH 19 is not responsible for delays caused by courier companies, natural events, or unforeseen circumstances.

7. Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery, and we will assist you in resolving the issue.

8. Contact Us

For any shipping-related queries, please contact us at:

Email: support@graph19.com
Business Hours: Monday – Saturday, 10 AM – 6 PM