CANCELLATION POLICY

At GRAPH 19, we understand that sometimes customers may need to cancel an order. Please read our cancellation policy below.

1. Order Cancellation

Customers may cancel their order within 12 hours of placing the order or before the order is shipped, whichever occurs first.

Once the order has been processed or shipped, it cannot be cancelled.

2. How to Cancel an Order

To request cancellation, please contact us immediately with your order number through:

Email: support@graph19.com

Our support team will review your request and confirm the cancellation if the order has not yet been shipped.

3. Refund for Cancelled Orders

• If the order is successfully cancelled, the full refund will be processed to the original payment method.

• Refunds usually take 5–7 business days to reflect in your account depending on your payment provider.

4. Orders Cancelled by GRAPH 19

GRAPH 19 reserves the right to cancel orders in the following situations:

• Product is out of stock

• Incorrect pricing or product information

• Suspected fraudulent transaction

• Unserviceable delivery location

In such cases, customers will receive a full refund.

5. Contact Us

For cancellation requests or assistance, please contact:

Email: support@graph19.com
Business Hours: Monday – Sunday, 10 AM – 6 PM